Matheson Chrysler has an immediate opening for an Automotive Service Manager to lead our expanding service team in order to meet the needs of our growing customer base.

Responsibilities:

• Ensure high quality service and repairs are provided to customers.
• Manage the Service Department to achieve sales, profits, and efficiency by maximizing production, controlling costs, marketing, building a clientele and establishing solid employee relationships.
• Direct and schedule activities of all staff.
• Forecast goals and objectives for the department and endeavor to meet them.
• Monitor the flow of work in the Service Department and intervene as required to ensure work is completed properly.
• Maintain service records and reporting procedures required by the manufacturer and general management.
• Observe repair order trends, such as number of repair orders completed, number of items per repair order, and dollar sales per repair order.
• Plan, analyze and manage shop capacity and how department skills match customer requirements.
• Ensure that customers’ service files are current and readily available.
• Review completed jobs for quality control purposes.
• Handle escalated customer complaints.
• Act as liaison with factory representatives.
• Motivate, guide, and evaluate performance of service department staff.
• Provide technical knowledge to employees, as required.
• Follow all company and manufacturer policies, directives, and procedures.
• Ensure staff compliance with required health and safety regulations.
• Perform any other duties as required.  

Qualifications:

• High School Diploma or college degree.
• 5 years combined experience in an automotive service environment (e.g. Service Advisor, Mechanic/Technician and/or Shop Foreman).
• General understanding of vehicle mechanics.
• Strong decision making and multi tasking abilities.
• Effective administrative and management capabilities.
• Strong concentration when dealing with numbers and statistics.
• Excellent interpersonal and communication skills.

Please email or drop off resumes to:

Matheson Chrysler

349 Hwy 11N 

Matheson, Ontario

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jamie@Mathesonchrysler.ca