Jobs In Kirkland Lake

Posted 1 week ago

Bilingual Inbound Customer Assistance Representative - Tier 1

ASG

Full-Time • Kirkland Lake Region

Salary Range: $20,000 - $40,000

As a full-time Work from Home Bilingual Customer Assistance Representative in our Tier 1 Group, you'll represent one of the world's best-loved brands as the trusted Canadian voice of a major automotive manufacturer. You'll provide exceptional customer service to vehicle owners with concerns about almost everything, including warranty coverage, repair issues, dealership concerns and vehicle features, escalating complex cases to the Tier 2 Group for more specialized support. When you listen calmly and patiently, respond with helpful solutions and accurate information, and take every complaint seriously, you'll reduce their stress level and improve their day.

What You Bring!

  • You currently reside in Canada
  • High School graduates or equivalent
  • Must have at least six (6) months of working experience in the customer service field
  • Knowledge of MS Office 365, MS TEAMS and a Microsoft Windows environment.
  • Must have a good command of English and spoken French
  • You'll need to be able to work varying shifts from Monday to Friday between 8:00 and 18:00 EST.
  • Problem-Solving, Empathy, Adaptability and Reliability

What You Can Offer US!

  • A desk, comfortable chair, access to a quiet home office space, high-speed internet and the ability to hardwire your internet modem to the equipment we supply.

 

Apply Now

About Us

We provide expert assistance for moments that matter.

Now part of Foundever Group, Assistance Services Group (ASG) is committed to building positive and lasting relationships with our clients' customers, associates, and citizens. For over 66 years, we have provided enterprise-wide services addressing needs across various industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it's car trouble in the middle of nowhere or a child's fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.

We believe in relationships, value, change and YOU.

 

Job Category:

Job Expires: 2024-06-14

Contact Information

ASG

Kirkland Lake Kirkland Lake, ON P2N 2E1, Canada

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